Help Center

Find answers to common questions, browse help topics, or contact our support team.

Getting Started
Learn how to set up your profile and start using PhotoSouls
Profiles
Manage your photographer, model, MUAH, or studio profiles
Bookings
How to book sessions and manage your calendar
Payments
Payment methods, subscriptions, and payouts
Safety & Trust
Verification, reviews, and keeping safe
Messaging
Communication features and best practices

Frequently Asked Questions

How do I create a profile?

After signing up, go to your settings and click "Create Profile". You can create profiles as a photographer, model, makeup artist, or studio owner.

What is the difference between Hobby and Pro membership?

Pro members get priority in search results, can upload more photos, access NSFW content, and pay lower booking fees. Visit our subscription page for full details.

How do payouts work?

After a completed booking, your earnings (minus the platform fee) are automatically transferred to your connected Stripe account within 2-7 business days.

Can I cancel a booking?

Cancellation policies vary by provider. Check the specific terms on each profile before booking. Generally, free cancellation is available up to a certain time before the session.

Still need help?

Our support team is here to assist you